![]() For more information, please visit our website: target of this the TeamViewer App for Microsoft Teams is to enable supporters and end users to use remote control and remote assistance, share devices and monitor their active sessions and connection history.AudienceThis document intends to address all users using both TeamViewer and Microsoft Teams.PrerequisitesIt is assumed that the reader is familiar with using Microsoft Teams. They have to be purchased separately as AddOns. GeneralPlease keep in mind that Integrations are not included in basic license packages. NOTE the preview deployment is under going with a general availability expected by early 2022.Microsoft Teams Integration - Installation and User Guide - TeamViewer Support ![]() Reporting: to identify recurring issues and potentially suspicious activity.Compliance warnings: to help protect the organization from security risks, alerts are displayed to the helpdesk associate if a device is out of compliance and may introduce a security risk to the organization.Elevation: to help Administrators determine if helpdesk associates can use local administrative privileges to troubleshoot an employees’ device, or if elevation of the task permissions is required.Role-based access control (RBAC) and permissions: to define who is authorized to support which user or groups of users.Good news, Microsoft is now finally providing a remote assistance tool which properly integrates with Intune to provide: ![]() Both of them do not provide RBAC and may have trouble when the remote session requires privileges elevation.
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